Frequently Asked Questions

How long does shipping take?

All orders are processed within 48 hours and typically take 4-6 business days to arrive.  Please note, there may be carrier delays that cause orders to arrive beyond this time frame.  We ship via USPS in the USA and DHL and PostNL internationally. 

What is your return and exchange policy?

Please visit our Return and Exchange page to see our policy.

 Can I return or exchange items bought on sale?

All sale items are final sale and only eligible for an exchange.

 How do I start a return/exchange?

Please reach out to customercare@wearnumi.com and we’ll help you get started on the return process.

 Can I cancel or edit my order?

Unfortunately, once an order has been processed we are unable to make any changes.

 What are the undershirts made of?

Our Numi undershirts are made of 90% TENCEL® and 10% Lycra. If you’d like to learn more about our fabrics, please visit our Materials page.

 Where are your products made?

All of our products are proudly made in Toronto, Canada.

 Where is your store located? Retail locations?

Numi is a direct-to-consumer company. We ship directly to you from our factories. Our head office is located in Toronto, ON. We do not offer curbside shopping or currently have any retail locations.

 Where can I use my discount code?

It’s easy. You’ll be asked to enter a discount code at checkout.  

 Can I get a discount for my first order?

Yes, when you subscribe to our newsletter you’ll get a code for 10% off your next order.

 I tried to input two discount codes at the same time, why didn’t they both work?

You can apply one discount code per transaction. Please choose and input the code that you prefer, to receive your desired discount.

 The item I want is out of stock, can I be notified when it’s back in stock?

Yes, you can join our waitlist to be notified when it’s back in stock.  On the product page select your size and shade, then click “get on the waitlist.”

What forms of payment do you accept?

We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Numi Gift Cards.  We also offer payment plans through Sezzle where you can pay in four instalments.

 

Looking for more information? Please contact us at customercare@wearnumi.com