Processing Times
Please allow 1-3 business days for our warehouse to pack and ship your order. Note that processing times are not guaranteed and may vary based on order volume and warehouse capabilities. Orders placed after 1pm EST on Fridays or on weekends will be processed the following Monday morning.
For Pre-Ordered Items
For pre-ordered items, shipping dates are as stated upon ordering.
Delivery Timelines
United States: orders placed by 11 am EST take 3 to 4 business days to arrive.
Canada: 2-10 business days
United Kingdom & Australia: 14-21 days
All shipping timelines are estimates and are not guaranteed. All transit times are measured in business days which are Monday-Friday, excluding holidays. Please contact the courier if you are in need of more information.
Canada Orders
Free Standard Shipping on orders over $100 CAD
*after discounts, before tax. No duties.
|
Shipping Type |
Price |
Delivery Area |
|
Zone 1 |
$15 |
Ontario & Quebec |
|
Zone 2 |
$20 |
East Coast Provinces, BC, Alberta, Manitoba & Territories |
|
Zone 3 |
$18 |
Saskatchewan |
Please note, the delivery timeline does not include processing time. See above for details.
Orders shipping within Canada will be shipped with Canada Post.
Important Update for Canada Post Customers
Due to the ongoing Canada Post strike, we regret to inform you that we are unable to fulfill and ship orders addressed to PO boxes at this time, as Canada Post is the sole carrier handling these deliveries. Additionally, any orders placed on or before November 15th may experience slight delays of a few days due to the strike's impact.
We sincerely apologize for any inconvenience this may cause and thank you for your understanding and patience.
If you have any questions, please don't hesitate to reach out to our customer service team.
U.S. Orders
Free Standard Shipping on orders over $100 USD
*after discounts, before tax. No duties.
|
Shipping Type |
Price |
Delivery Times |
|
Standard |
$10 |
4-10 business days |
Please note, the delivery timeline does not include processing time. See above for details.
Standard orders within the United States will be shipped with USPS.
United Kingdom Orders
Free Standard Shipping on orders over $300 USD*
*after discounts, before tax
|
Shipping Type |
Price |
Delivery Times |
|
Standard |
$30 USD |
14 business days |
Orders within the United Kingdom will be shipped with USPS.
Please note, customers are responsible for any duties, taxes and/or importing costs applied by your country of residence. Numi does not have control over these additional costs.
Australia Orders
Free Standard Shipping on orders over $300 USD*
*after discounts, before tax
|
Shipping Type |
Price |
Delivery Times |
|
Standard - under $300 |
$30 USD |
21 business days |
Orders within Australia will be shipped with PostNL.
Please note, customers are responsible for any duties, taxes and/or importing costs applied by your country of residence. Numi does not have control over these additional costs.
International Orders
At this time, we do not ship to any other countries. We apologize for any inconvenience.
Lost or Stolen Packages
It is important to note that Numi is not responsible for missing packages marked as delivered. If you suspect that your package was mis-delivered, we recommend filing a claim with the carrier directly. Currently, we do not have the capability to offer reshipments or exchanges for missing packages and ask that a new order be placed using the returned funds.
If the tracking link for your order does not show any activity or movement for more than five business days, please reach out to our Customer Service team, customercare@wearnumi.com, for further investigation.
Please refer to the links below for help getting in touch with your carrier.
