Processing Times

Please allow 1-3 business days for our warehouse to pack and ship your order. Note that processing times are not guaranteed and may vary based on order volume and warehouse capabilities. Orders placed after 1pm EST on Fridays or on weekends will be processed the following Monday morning. 

For Pre-Ordered Items

For pre-ordered items, shipping dates are as stated upon ordering.

Delivery Timelines

United States: orders placed by 11 am EST take 3 to 4 business days to arrive.

Canada: 2-10 business days

United Kingdom & Australia: 14-21 days

All shipping timelines are estimates and are not guaranteed. All transit times are measured in business days which are Monday-Friday, excluding holidays. Please contact the courier if you are in need of more information.

Canada Orders

Free Standard Shipping on orders over $100 CAD
*after discounts, before tax. No duties.

Shipping Type

Price

Delivery Area

Zone 1

$15

Ontario & Quebec

Zone 2

$20

East Coast Provinces, BC, Alberta, Manitoba & Territories

Zone 3

$18

Saskatchewan


Please note, the delivery timeline does not include processing time. See above for details.

Orders shipping within Canada will be shipped with Canada Post.

U.S. Orders

Free Standard Shipping on orders over $100 USD
*after discounts, before tax. No duties. 

 

Shipping Type

Price

Delivery Times

Standard

$10

4-10 business days


Please note, the delivery timeline does not include processing time. See above for details.

Standard orders within the United States will be shipped with USPS. 

United Kingdom Orders

Free Standard Shipping on orders over $300 USD*

*after discounts, before tax

Shipping Type

Price

Delivery Times

Standard 

$30 USD

14 business days


Orders within the United Kingdom will be shipped with USPS. 

Please note, customers are responsible for any duties, taxes and/or importing costs applied by your country of residence. Numi does not have control over these additional costs.

Australia Orders

Free Standard Shipping on orders over $300 USD*
*after discounts, before tax

Shipping Type

Price

Delivery Times

Standard - under $300

$30 USD

21 business days


Orders within Australia will be shipped with PostNL.

Please note, customers are responsible for any duties, taxes and/or importing costs applied by your country of residence. Numi does not have control over these additional costs. 

International Orders

At this time, we do not ship to any other countries. We apologize for any inconvenience. 

Lost or Stolen Packages

It is important to note that Numi is not responsible for missing packages marked as delivered. If you suspect that your package was mis-delivered, we recommend filing a claim with the carrier directly. Currently, we do not have the capability to offer reshipments or exchanges for missing packages and ask that a new order be placed using the returned funds.

If the tracking link for your order does not show any activity or movement for more than five business days, please reach out to our Customer Service team, customercare@wearnumi.com, for further investigation.

Please refer to the links below for help getting in touch with your carrier.

Canada Post Lost Package Q&A

USPS Find Missing Mail

UPS File a Claim

PostNL Delivery FAQ