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Returns and Exchanges


Returns and Exchanges

 

Holiday Return Policy

Please note that sale and discounted items purchased during our Black Friday promotion between November 23 to November 30 are final sale and cannot be returned for a refund but are eligible for an exchange. Our holiday promotions cannot be applied to purchases made prior to the sale period. 

'Almost Perfect' undershirts are final sale and are not eligible for a return/refund or exchange.

All regular-priced merchandise can be returned or exchanged. Please email customercare@wearnumi.com if you have any questions and please allow up to 14 business days for exchanges to be processed.

UNITED STATES

We're committed to making sure you are happy which is why we offer FREE RETURNS on all full price merchandise shipped to the US!  

Here’s how it works:

  1. E-mail customercare@wearnumi.com with your order # and the items you would like to exchange/return. You will be provided with a pre-paid USPS domestic label to return the purchase to us.
  2. Download a Return Slip and ship the item and the completed return slip to us within 90 days of your invoice date, using the pre-paid return label.
  3. We’ll process your return and refund your credit card or ship you the new items. You’ll get an email when it’s complete.

Some important details:

    • Any returned items must be unworn and in the condition you received them with tags attached.
    • We do not accept returns purchased from other retailers besides wearnumi.com.
    • To use our pre-paid labels, shipments must be sent from the United States.
    • If you purchased your item on sale, we are unable to accept returns on sale items.

Timing

It usually takes 7 to 10 days for us to receive a return, and 72 hours to review it and refund your credit card. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.

CANADA

Please send a request for an exchange or refund to customercare@wearnumi.com. For all CANADIAN returns and exchanges, customers are required to cover return shipping costs for any exchanges/returns.

When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account. 

INTERNATIONAL

Unfortunately at this time all international (other than US and Canada) purchases are final sale.

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Defective/Damaged Items

If you received a defective or damaged item, please contact us at customercare@wearnumi.com.

Exchanges

If you would like to exchange your order for a different size or style, please contact us directly at customercare@wearnumi.com to arrange for product exchange.

**Please note to use our pre-paid labels, shipments must be sent from the United States.


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