Returns and Exchanges

Canada & US:

Items purchased that received a 0-19% discount are eligible for refund, within 30-days of the delivery date. Refund will be made to the same method of payment used to make the purchase. Tags must be attached, and garment has not been worn, aside from initial try, or washed. Items received in any other condition will not be issued a refund and will not be returned to the sender.

  • Canadian customers, please visit our returns and exchanges portal to start your return
  • US customers, please email us at customercare@wearnumi.com

Items purchased that received a 20-29% discount are eligible for exchange or store credit, within 30-days of the delivery date. Tags must be attached, and garment has not been worn, aside from initial try, or washed. Items received in any other condition will not be issued a refund and will not be returned to the sender.

  • Canadian customers, please visit our returns and exchanges portal to start your return
  • US customers, please email us at customercare@wearnumi.com

Items purchased at a 30% discount or greater are FINAL SALE, no exceptions. All items purchased during our Seconds Sale and Last Chance items are final sale.

Masks, Care Kits & Gift Cards are FINAL SALE and non-returnable. Shipping is non-refundable.

 

International: Orders shipped outside of Canada & United States are final sale.

 

Other Important Information:

  • Free returns for U.S. and Canada orders
  • Please allow up to 14 business days for refunds to be processed once the item is delivered to our fulfillment centre
  • We do not offer price-matching at this time
  • We do not accept liability for items that get lost or damaged in transit back to us
  • There is no guarantee that an order change can be made after placing an order. Please keep this in mind.

 

Our Guarantee

If you believe you've received a defective item*, kindly contact us at customercare@wearnumi.com. In your email, please include the following:

  • Order Number
  • Style Name
  • A picture of the defect

*Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.