Returns and Exchanges

U.S. Orders

Changed your mind? Email us at customercare@wearnumi.com and we’d be happy to help. 

Important bits to keep in mind:

  • Free returns on US orders only, contact us for a pre-paid label.
  • You have 30 days from when you receive your item to initiate your return or exchange. If you’re unable to return it within the 30-day period, please let us know.
  • All garments must be unwashed, unworn, and with tags attached. We can’t accept them in any other condition.
  • Please allow up to 14 business days for exchanges to be processed once the item is delivered to our fulfillment centre.
  • Refunds will be made onto your original payment method within 7 days of us receiving the return. Some banks may take up to 10 days to process the refund.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
Learn more about returns and exchanges for wearnumi.ca orders, here.

    Final Sale

    • All accessories are final sale.
    • Items purchased at 20% off or greater are final sale.
    • For hygienic reasons, we cannot accept returns on face masks and bodysuits.
    • Gift cards are final sale and cannot be refunded or redeemed for monetary value.

    International Orders

    At this time, we cannot accept any returns or exchanges on all international orders shipped outside of the U.S. and Canada.

    Our Guarantee
    If you believe you've received a defective item*, kindly contact us at customercare@wearnumi.com. In your email, please include the following:
    • Your order number
    • A picture of the defect
    Numi undershirts are covered against manufacturing defects 5 days from the date of delivery. If don't contact us within 5 days from the delivery date, you will not be eligible for a refund or exchange as a result of defective or damaged item.

    *Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.