Returns and Exchanges
Returns and Exchanges
If you’re not satisfied with an item, you can return it for a refund within 90 days. Please note that all marked down items are final sale.
We're committed to making sure you are happy which is why we offer FREE RETURNS on all full price merchandise shipped to the US!
Here’s how it works:
- E-mail firstname.lastname@example.org with your order # and the items you would like to exchange/return. You will be provided with a pre-paid USPS domestic label to return the purchase to us.
- Download a Return Slip and ship the item and the completed return slip to us within 90 days of your invoice date, using the pre-paid return label.
- We’ll process your return and refund your credit card or ship you the new items. You’ll get an email when it’s complete.
Some important details:
- Any returned items must be unworn and in the condition you received them with tags attached.
- We also can’t accept returns purchased from other retailers besides wearnumi.com.
- To use our pre-paid labels, shipments must be sent from the United States.
- If you purchased your item on sale, we are unable to accept returns on sale items.
It usually takes 7 to 10 days for us to receive a return, and 72 hours to review it and refund your credit card. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.
SHIP YOUR ITEMS BACK:
Once your request for an exchange or refund has been approved by customer care, please ship the item(s) to NUMI Canada and include your completed Return Slip:
c/o The Joe Fresh Centre for Fashion Innovation
10 Dundas Street East, Suite 600
*For all CANADIAN returns and exchanges Customers are required to cover return shipping costs for any exchanges/returns.
When the product has been shipped back & received, we will review the return and refund your credit card, or issue the exchange order. Please note that it can take an additional 2 to 10 business days for the refund to post to your credit card account.
If you received a defective or damaged item, please contact us at email@example.com.
If you would like to exchange your order for a different size or style, please contact us directly at firstname.lastname@example.org to arrange for product exchange.
**Please note to use our pre-paid labels, shipments must be sent from the United States.