Returns and Exchanges
Holiday Return Policy
Our Holiday Return Window will extend to Monday, January 16th STARTING Monday, November 21st.
Canada & US:
Items purchased that received a 0-19% discount are eligible for refund, within 30-days of the delivery date. Refund will be made to the same method of payment used to make the purchase. A prepaid shipping label will be provided. Returned items must adhere to the following requirements:
- Tags must be attached
- Garment cannot be washed or worn, aside from initial try
*Items received in any other condition will not be issued a refund and will not be returned to the sender.
Items purchased that received a 20-29% discount are eligible for exchange or store credit, within 30-days of the delivery date. A prepaid shipping label will be provided. Returned items must adhere to the following requirements:
- Tags must be attached
- Garment cannot be washed or worn, aside from initial try
*Items received in any other condition will not be issued a refund and will not be returned to the sender
To initiate your return, please visit our returns and exchanges portal
Final Sale [no exceptions]
- All products that are returned to Numi worn, without a tag or washed
- Items purchased at a 30%+ discount
- Items purchased during our Seconds Sale
- Items purchased on our Last Chance Page
- Masks
- Care Kits
- Gift Cards
- Shipping Charges [non refundable]
International: Orders shipped outside of Canada & United States are final sale.
Other Important Information:
- Please allow up to 14 business days for refunds to be processed once the item is delivered to our fulfillment centre
- We do not offer price adjustments
- We do not accept liability for items that get lost or damaged in transit back to us
- There is no guarantee that an order change can be made after placing an order. Please keep this in mind.
Our Guarantee
If you believe you've received a defective item*, kindly contact us at customercare@wearnumi.com. In your email, please include the following:
- Order Number
- Style Name
- A picture of the defect
*Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.